PRIVACY POLICY

Privacy Notice

Website Use & Marketing

Purpose of this Notice
The Training Folk respects your privacy and is committed to protecting your personal data.

This notice aims to give you information on how we collect and process your personal data through your use of our website. By using this site, you consent to the collection and use of information as outlined in this document.

Changes to this Notice and keeping you informed
This version was created on 6th March 2019. Any changes made will be posted on this site keeping you informed of any changes to how we collect and use your data.

It is important that we hold accurate and current information about you, so please inform us of any changes.

Third Party Links
This website may include links to third party websites, applications and social media. We do not control these third-party websites and are not responsible for their privacy statements. Clicking on any of the links may enable third parties to collect or share data about you. we recommend that you read the privacy notices for every site you visit.

The Data we collect about you
Personal data or personal information means any information about an individual from which a person can be identified. This may include;

• Details of your visits to our website
• Information you provide by communicating with us for any reason
• Personal data – Name, address, email address, phone numbers etc

How we use your personal data
We will only use your personal data when the law allows us to. The most common uses will be;

• where we need to perform our duties as detailed in any contract we have with you.
• Where we need to comply with a legal or regulatory obligation.

Cookies
We use cookies to make our website easier to use. They also help us improve our website.
They cannot access information on your hard drive and will only collect information that you the user, has disclosed on our website.

Data Security
We have in place security measures to protect your personal data. Access to your information will be limited to The Training Folk employees and any person working on our behalf who has a business need to know. Any external parties who we work with will be subject to a duty of confidentiality.

Any suspected breach will be reported to you and any regulator where we are legally required to do so.

Data Retention
We will only retain your personal information for as long as necessary to fulfil the purpose we collected it for, including for the purposes of satisfying legal, accounting or reporting requirements.

By law we must keep basic information about our customers for six years after they cease being customers for tax purposes.

Your legal rights
You are by law, entitled to ask us what personal information we hold on you. If you make this request, we will respond within 1 month.

We will require to see proof of identity before your request can be processed.

Privacy Notice – All Customers

As a responsible Training Provider, we take the privacy of our customers very seriously. We will only collect and keep personal data required to provide our training services. We only keep that data for the mandatory periods required either legally or by Course awarding bodies.

Personal data
To enable us to provide our services and fulfil any contract with you, we will need some personal data. This may include;
• Name, Address, email, phone number
• Date of birth, National Insurance number
• Banking information, VAT details

Most of this data will come direct from you and we will seek your approval to use this information. You should be aware that if you do not supply information required, we may not be able to provide our services.

What we use your data for
When you become a customer of The Training Folk, your data may be held in the following formats;

• On Paper – When you attend a course, your name will be on a number of documents. These documents could be attendance registers or exam papers etc. These documents will be stored securely at our office and will be destroyed when no longer required.

• Digitally – Information that we collect on paper will be scanned and saved on our computers. This is to enable us to send relevant course information to awarding bodies. It also provides a more secure backup than holding hard copies.

• Any other information that you give us electronically (emails, completed forms etc) will also be stored on our computers to meet the current regulations set by awarding and Governmental bodies.

Your data may be shared with awarding bodies, organisations that we are carrying out training in partnership with, event organisers, our accountants and computing service providers. In all cases we will take reasonable care to;

• Only share data that is absolutely required to be shared to fulfil our responsibilities to partners and customers.
• Ensure that the bodies we share data with are themselves compliant with GDPR.

We will never sell your data to a third party

Data Security
We have in place security measures to protect your personal data. Access to your information will be limited to The Training Folk employees and any person working on our behalf who has a business need to know. Any external parties who we work with will be subject to a duty of confidentiality.

Any suspected breach will be reported to you and any regulator where we are legally required to do so.

Data Retention
We will only retain your personal information for as long as necessary to fulfil the purpose we collected it for, including for the purposes of satisfying legal, accounting or reporting requirements.

By law we must keep basic information about our customers for six years after they cease being customers for tax purposes.

Your legal rights
You are by law, entitled to ask us what personal information we hold on you. If you make this request, we will respond within 1 month.

We will require to see proof of identity before your request can be processed.

Please note that some information may need to be redacted. For example, exam papers which could compromise future exams.

If you do wish to request access, please contact the office.